How daily checkouts, e-contracting boosted this store’s F&I profits
When Craig Courtney became finance director in 2017 for Taylor Chrysler-Dodge-Jeep-Ram in Bourbonnais, Ill., about 55 miles south of Chicago, his vacation days often were spent leading church mission trips to the Dominican Republic. With just one full-time F&I manager and one assistant, no department guidelines and a dot matrix printer, Courtney wanted to ensure […]
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